phtay Privacy Policy – What We Collect and Why It Matters

When you create a phtay account, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us detect suspicious login attempts, prevent fraud, and ensure the platform performs correctly on your device. We may also collect location data at the country level to confirm that you are accessing the platform from the Philippines, in line with our licensing obligations. If you contact our support team, we retain records of that communication to help resolve your query and improve our service quality. All data collection is limited to what is genuinely necessary for the purposes described in this policy — we do not collect data speculatively or without a clear reason.

The primary purpose of collecting your data is to operate your phtay account — processing bets, managing your balance, verifying your identity, and delivering the sports betting and casino-style entertainment you signed up for. We use your contact details to send you account-related communications such as deposit confirmations, withdrawal updates, and security alerts; we do not send unsolicited marketing messages without your explicit consent. Your transaction history and betting activity are analysed internally to detect patterns that may indicate problem gambling, allowing us to offer responsible gaming support where appropriate. Technical and device data is used to maintain platform security, investigate fraud, and ensure that our mobile-first experience works smoothly across the range of devices used by Filipino players. We may use aggregated, anonymised data — which cannot identify you personally — to improve platform features, optimise game offerings, and understand how players navigate the site. Where required by Philippine law or a valid legal order, we may use your data to comply with regulatory obligations, including anti-money laundering checks and age verification requirements. We will never use your personal data to make automated decisions that produce significant legal effects on you without human review.

phtay does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — this is a firm commitment, not a policy subject to exceptions. We do share limited data with trusted service providers who help us operate the platform, including payment processors who handle your deposits and withdrawals, identity verification partners who confirm your age and identity, and cloud infrastructure providers who store platform data securely. All third-party partners are contractually required to handle your data only for the specific purpose we have engaged them for, and to maintain security standards consistent with our own. We may share data with Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the safety of users or the integrity of the platform. In the event that phtay undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity — but only under the same privacy protections described in this policy. We will notify you of any material change to how your data is shared before that change takes effect.

We retain your personal data for as long as your phtay account remains active and for a period after closure as required by Philippine law and our licensing obligations — typically five years following account closure, to satisfy anti-money laundering and financial record-keeping requirements. Transaction records are kept for the full retention period regardless of account status, as these may be required by regulators or courts. Support communications are retained for up to two years after the conversation is resolved, unless a longer period is required for an ongoing dispute. Technical logs such as IP addresses and session data are retained for a shorter period — generally 12 months — after which they are automatically deleted or anonymised. If you request account closure, we will begin the deletion process for data that is not subject to a legal retention obligation within 30 days of your request being confirmed. Anonymised and aggregated data that cannot identify you may be retained indefinitely for analytical and platform improvement purposes. If you have a question about the retention period for a specific category of your data, you can reach us using the contact details in the footer of this page.

As a user of phtay based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal data we hold about you — simply contact us and we will provide this within a reasonable timeframe. You have the right to request correction of any inaccurate or incomplete data in your account, and we will action this promptly upon verification of your identity. You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations described above. You have the right to object to certain types of processing, including direct marketing, and we will honour such objections without requiring you to provide a reason. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will respond within 30 days of receiving a verified request. To exercise any of these rights, contact us using the email address shown in the footer of this page.

phtay uses cookies and similar technologies to make the platform work correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and securing your session — these cannot be disabled without breaking the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where users encounter difficulties, so we can make targeted improvements. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain features of the platform. When you first visit phtay, you will be presented with a cookie notice that explains your options clearly. Our use of cookies is limited to what is necessary for a functional, secure, and improving platform experience — we do not use cookies to build advertising profiles or track you across other websites.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in Philippine law, or improvements to our data practices. When we make material changes, we will notify registered users through the platform or by email before the updated policy takes effect, giving you time to review the changes. The date at the top of this page will always reflect when the policy was last updated, so you can check back at any time. Your continued use of phtay after the effective date of an updated policy constitutes your acceptance of the revised terms. If you disagree with a change, you may request account closure before the change takes effect. We encourage you to review this page periodically — it is short, plain-language, and written to be genuinely useful rather than just a legal formality. If you have any questions about a specific change or about this policy in general, the FAQ page is a good starting point.

Sections in This Policy

• 1. What Information We Collect
• 2. How We Use Your Information
• 3. Who We Share Your Data With
• 4. How Long We Keep Your Data
• 5. Your Rights Over Your Data
• 6. Cookies and Tracking Technologies
• 7. Changes to This Privacy Policy

Related Pages

• Terms and Conditions
• Responsible Gaming
• About Us
• FAQ